We offer workshops that build the skills of the future, activities that drive outcomes, programs that challenge organisational culture, and customised solutions to close capability gaps.
You’ll notice that each of our workshops come with a capability benchmark, demonstrating how they perform against the World Economic Forum’s skills of the future.
So, you’re in good hands.
Thinka understands that
traditional learning doesn’t work with modern audiences and changing workplaces. We need a fresh approach that encourages people to think, play and create.
To get in touch, call me on 0433 197 225
Or email ben@thinka.me
To get in touch, email lee@thinka.me
To get in touch, email tara@thinka.me
”Quite an exceptional
The Good Guys | February 2018
approach to learning
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As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.
Follow up
(period defined by the business, with reflection and discussion)
A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.
Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.
Workshop 3
(5 hours, face to face)
As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.
Pre-work
(30 minutes, online)
A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.
Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.
Workshop 1
(5 hours, face to face)
A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.
Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.
Workshop 2
(5 hours, face to face)
