Tags: eLearning Development, Animation Development, Workshop Design
Tags: Workshop Design, Facilitation, Video Production
Tags: Video Production, Coaching, Sales & Service Design
Tags: Conference Design, Facilitation, Coaching, Sales & Service Design
Tags: eLearning Development, Animation Development, Persona Development
Tags: Content Writing, Content Development, Research
Tags: eLearning Development, Video Production, Workshop Design
Tags: Workshop Design, Capability Analysis, Presentation & Speaking
Tags: Workshop Design, Capability Analysis, Time & Priorities
Tags: Facilitation, Workshop Design, Leadership & Performance
Tags: Facilitation, Workshop Design, Customers & Experience
Tags: Facilitation, Learning Strategy, Workshop Design
Tags: Activity Design, Facilitation, Workshop Design, Leadership Development
Tags: Content Development, Research
Tags: Activity Design, Facilitation
As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.
(period defined by the business, with reflection and discussion)
A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.
Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.
(5 hours, face to face)
As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.
(30 minutes, online)
A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.
Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.
A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.
Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.