elearning

VIDEO: How to work with eDevelopers and Graphic Designers

By January 6, 2017March 13th, 2018No Comments

I often get asked ‘How to work with eDevelopers and Graphic Designers’. So here are my 5 key tips to ensure you successfully brief your eLearning project to the technical team…

  1. Understand your brief and ensure the brief is up to date 
  2. Learn any technical specifications required to communicate with this team easily
  3. Keep your review cycles to a minimum
  4. Allow the eDevelopers test the eLearning on the learning platform
  5. Work through any feedback in a constructive way

Watch the full video to learn more!

Ben Roulston – THINKA Co-founder, Growth

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As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.

Follow up

(period defined by the business, with reflection and discussion)

A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.

 

Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.

Workshop 3

(5 hours, face to face)

As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.

Pre-work

(30 minutes, online)

A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.

 

Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.

Workshop 1

(5 hours, face to face)

A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.

 

Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.

Workshop 2

(5 hours, face to face)

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