Learning on-demand

By February 27, 2018August 13th, 2020No Comments

How often do you search ‘How to…’ in Google?

We’re able to continually educate ourselves using the online world, and why wouldn’t we when all the information is just the click of a button away?

With our lives becoming busier, and our time becoming more precious, we want to consume our learning in short, bite-size pieces. We need that information quickly as we’re often ‘learning on the run’. We want more flexibility around what we learn, how much we learn and when we learn it.

So, shouldn’t all of this apply to the business world as well?

Sure, our skills development will be in part guided by our workplaces but what about connecting this to things we’re actually interested in? Can’t we grow our knowledge and professional development at the same time? The two things should work together.

For this reason, more and more businesses are turning away from long-winded, compulsory courses using traditional Learning Management Systems. Instead, they are giving their employees more choices and control over their professional development. Supplying them with on-demand, bite-size learning on larger platforms gives employees plenty of options.

Take Udemy for example, its ‘Udemy for Business’ subscription model offers high-quality courses, taught by real experts on almost anything your employees need or want to learn.

Here are some of the benefits of on-demand, short courses:

  • Your team will learn what they need to know and use, so it’s more likely to stick
  • It can help people discover visualise career paths before making the commitment, as short courses can be an introduction to various fields
  • Helps to enhance career possibilities, as it shows a commitment and willingness to develop skills
  • Helps to fill in the gaps and gain skills when ‘on the run’, without waiting for enrolment intakes
  • Fosters engagement, as your team is less likely to get bored when they have more options to learn and grow
  • Networking within short course platforms presents an excellent opportunity to make new connections
  • It is a cost-effective solution to address problems in team performance
  • Continuous learning – this is crucial in the rapid, changing world we live in today

Take a look at these short course platforms:

  • Udemy
  • Lynda
  • Skillshare
  • Highbrow
  • General Assembly

Tara Ridsdale – THINKA Co-founder, Design

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As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.

Follow up

(period defined by the business, with reflection and discussion)

A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.


Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.

Workshop 3

(5 hours, face to face)

As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.


(30 minutes, online)

A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.


Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.

Workshop 1

(5 hours, face to face)

A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.


Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.

Workshop 2

(5 hours, face to face)

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