Meetings

Making meetings matter

By May 18, 2017March 13th, 2018No Comments

We tend to do meetings the same way because it’s the way it’s always been done. This is fine if it’s working for your business and you’re getting the outcomes you want. But what if it feels like you’re a bit stuck, decisions are taking too long or new ideas are few and far between?

How about trying something new to get things moving again?

There are loads of innovative techniques start-ups and businesses are trying to make meetings more productive:

  • Sick of sitting down all the time? Try a stand up meeting or get everyone planking
  • Punctuality an issue? Change your meetings so they begin at random times like 9.58 or 12.07
  • Meetings too long-winded? Make meetings outcome-focused and halve the time to achieve the outcome
  • Meetings are boring? Integrate things like adult colouring books into your meetings for a bit of fun and creativity
  • People repeat themselves? Use a ‘no re-hash rule’ – hold up a ping pong paddle to alert people to when they’re going over the same ground
  • Decisions taking forever? Hold a meeting late on a Friday afternoon (guaranteed you’ll get your answer!)

If you’ve got any good tips and strategies for meetings that work for your business, we’d love to hear from you!

Team THINKA | [email protected]

As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.

Follow up

(period defined by the business, with reflection and discussion)

A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.

 

Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.

Workshop 3

(5 hours, face to face)

As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.

Pre-work

(30 minutes, online)

A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.

 

Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.

Workshop 1

(5 hours, face to face)

A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.

 

Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.

Workshop 2

(5 hours, face to face)

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