Human Skills Videos

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6 signature traits of an inclusive leader3:14 Min

Deloitte's '6 Traits of an Inclusive Leader' sets us up with what we need to lead into the future.

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Advance DiversityFoster InclusionPromote Empathy

How do I develop empathy as a leader?3:10 Min

When people come to us to talk through their challenges or problems, how do we know what the right thing to say is?

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Promote EmpathyRegulate SelfResolve Conflict

How do I get to know my team better? (Understanding ‘introvert, extrovert and ambivert’)1:57

If we understand how introverts, extroverts and ambiverts each get their energy, we can manage our team members better and help them toward peak performance.

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Practise MindfulnessRegulate Self

How do I have a coaching conversation?2:38

Using a framework like 'GROW', helps leaders have supported, structured coaching conversations so that there's always a way forward for team members.

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Apply Coaching

How do I make better decisions as a leader?2:52

Critical thinking is how leaders make better decisions and treat people fairly and equitably. Leaders need this ability to recognise bias and regulate emotions.

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Become AdaptableSolve Problems

How do I manage my time and energy?2:17

Are you using your energy in the best possible ways? Understanding the concept of 'circadian rhythms' will help you match high-value tasks to your most productive times.

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Manage TimeSet Priorities

How to ‘design think’ your problems2:32 Min

Design Council's 'Double Diamond' gives us a framework for design thinking, problem solving, and moving into action.

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Encourage InnovationEnhance CollaborationSolve ProblemsStimulate Creativity

How to achieve cultural safety2:16 Min

'The Blame Cycle' shows us how destructive blame can be in work relationships and how we need to take the 'higher road' for better collaboration and outcomes.

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Enhance CollaborationRegulate SelfResolve Conflict

How to apply good work habits2:38 Min

James Clear's 'Atomic Habits' shows how small tweaks, when combined, contribute to big changes.

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Build ResilienceCreate Habits