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Government

City of Darebin
Leadership Mindset Support, 2020

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1. What was the objective?

This program was designed to support the Leadership Team at Darebin during the early months of 2020. Taking into account the large amount of change happening with the onset of COVID-19, the Executive Team at Darebin saw a need to support the Leadership Team in new ways of working.

2. How did we do it?

Using a 45 minute masterclass formula, we designed three sessions that supported leaders with additional tools and leadership techniques to use during the time of change. The sessions were themed around ‘how to connect with teams over physical distance’, ‘how to get the support you need to lead’ and ‘questions to support change’. Each session was very practical, bringing together life stories and examples on how to support the broader team through uncertain times.

3. How was it integrated and what were the results?

The integration of the learning from these sessions was immediate, as they were designed specifically to help the team through the COVID-19 pandemic. The results were shown in real-life stories of application and in the resilience the Darebin leadership team demonstrated throughout this time.

DOE & Tricky Jigsaw
Development of ‘The Code’, 2018

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1. What was the objective?

In collaboration with Tricky Jigsaw and the NSW Department of Education, we developed a tone of voice and website content for ‘The Code’. This website is about building positive online presence and supports parents, teachers and students.

2. How did we do it?

Tricky Jigsaw, who were engaged by the NSW Department of Education undertook rigorous, human-centred research around online safety. They then engaged us to help with developing a content framework and to author the website’s content. Once the content framework was established, we worked on tone of voice and language samples, incorporating WCAG 2.0 guidelines to ensure accessibility.

After approval, we then wrote various pieces of website content; from simple checklists and tips through to conversation starters featuring interesting case studies and articles based on current trends. The content was thoroughly researched and included thought leadership from academics, police, online safety experts, teachers and parenting organisations.

3. How was it integrated and what were the results?

The NSW Department of Education has now published the website and its resources are providing parents, teachers and students with proactive measures to support online safety.