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Maroondah Leisure
Deliver Feedback and Drive Accountability, 2023

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1. What was the objective?

Maroondah Leisure (the leisure arm of Maroondah City Council) connected with Thinka off the back of a successful Master Communication workshop. They were keen to progress with two additional workshops around feedback and accountability as a follow-up, in line with their goal to have a leadership team that works collaboratively, drives high performance, and consistently delivers quality feedback across the business.

2. How did we do it?

Thinka delivered two in-person workshops, each four hours in length. The two workshops were Deliver Feedback and Drive Accountability, which included the strategies and tools participants needed to drive high performance and share feedback consistently across the business.

These workshops were aimed at leaders and included a range of impactful experiential activities supported with deep discussions and take-away one-pagers to support skill application post-workshop.

3. How was it integrated and what were the results?

Throughout the workshops, participants received one-pagers that included tips, strategies and tools to support the learnings from the workshops. Participants can use these take-away sheets post-workshop to embed the learning, as evidenced by their first Master Communication workshop – where the leadership team adopted language and concepts from the workshop and used the one-pagers as tools in their team meetings.

Pepperstone
Human Skills Program, 2023

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1. What was the objective?

Pepperstone wanted to deliver a human skills program to their organisation to uplift capabilities across a range of areas. The program had to offer a range of skills, delivery modes, and timezones to accommodate the diverse needs of the organisation and its leaders.

2. How did we do it?

By establishing a series of APAC and EMEA deliveries, alongside an in-person offering, Thinka delivered on seven different human skills; coaching, feedback, communication, negotiation, delegation and presentations. The final skill was a specialised Leading Hybrid workshop that supported the capability development of leaders working in a hybrid environment.

3. How was it integrated and what were the results?

A range of activities, discussions and contemporary models supported the learning and left participants with skills they could transfer into their role as leaders in a hybrid-working environment.

Tennis Australia
Courageous Conversations, 2023

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1. What was the objective?

Tennis Australia came to us off the back of a successful Deliver Feedback workshop with the aim to build on those skills. The intention was to address a gap in team member’s ability to speak up and have impactful growth conversations between themselves and their leaders; to do this, they needed to improve capabilities in building trust and having courageous conversations.

2. How did we do it?

Thinka created a customised workshop around the topic, courageous conversations. We created content with collaboration and input from the client and key stakeholders to ensure the language and scenarios resonated with Tennis Australia. The use of pre-work and Thinka Micro content prepared participants to dive deep into the content during the workshop.

This workshop was adapted for both virtual (two hours) and in-person (four hours) deliveries. Each delivery mode ran twice to allow all participants to join the workshop.

3. How was it integrated and what were the results?

Each workshop included a range of experiential activities to embed the learning. Deep exploration of the role of trust in building relationships and rapport fed into a courageous conversation roleplay that allowed participants to practice the skills they were learning, so they could apply it immediately in their day-to-day. There has been strong anecdotal feedback the workshop had a positive impact on participants.

Dorsett Hotels
Vision, Mission, Values, 2022

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1. What was the objective?

In early 2023, Dorsett Hotels opened the doors to their brand new hotel in Melbourne. They already had over 20 established venues across Asia, Europe and Australia, but the Melbourne hotel offered exciting new possibilities to revolutionise the way staff work together and flex between roles to deliver an exceptional guest experience. The Dorsett Melbourne team wanted to hit the ground running, so we worked with them ahead of the launch to translate their vision, mission and values into practical strategies that would take the guest experience to the next level.

2. How did we do it?

We started with a Design Thinking session with the executive team to understand their vision for the Melbourne venue and their new approach to hospitality. From this, we facilitated a workshop to support the executive team to explore their unique value proposition and co-create a personalised Vision, Mission and Values framework for the new Melbourne paradigm. Finally, we took the outcomes of the executive workshop and created full-day ‘Train the Trainer’ event, which was designed to educate the Dorsett Melbourne HR team on how to train new staff to deliver the best guest experience. The event emphasised scenarios, case studies and interactive activities that would help employees take ownership of the Dorsett’s unique Vision, Mission and Values to personalise the guest experience.

3. How was it integrated and what were the results?

The HR team have taken their learning and gone on to induct the new Dorsett Melbourne team. Staff learn how to practically embody the Dorsett Vision, Mission and Values, and are empowered to flex between roles with greater autonomy to accommodate guests’ individual needs. Living their values and keeping the guest experience at the centre of everything they do has allowed the team to create magical moments and memories for the guests of Dorsett Melbourne.

Pepperstone
Drive Accountability (APAC, EMEA), 2022

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1. What was the objective?

Pepperstone are an Australian group of experienced traders and are one of the largest foreign exchange brokers. They have a global team, with leaders supporting team members across multiple time zones. As COVID-19 began to scale down, the company wanted to re-focus on elevating its humanistic skills whilst also achieving great results from its team members.

2. How did we do it?

Thinka delivered three 2-hour workshops, across APAC and EMEA, to equip their 70 leaders with the tools to drive accountability within their teams. These changes would assist leaders in having robust conversations in the lead up to their performance review cycle, as well as an awareness of potential bias that could creep up from working in a hybrid environment. Creating a safe, inclusive, and engaging environment meant that leaders could relate, collaborate and learn from one another outside of their usual work practices.

3. How was it integrated and what were the results?

After delivering the workshops, the Pepperstone Learning Team were given a follow-up email and resources to support the skills as they embedded them in their day-to-day. This, along with a robust retrospective, meant that Pepperstone engaged Thinka again to deliver their other key learning areas in 2023.

Tennis Australia
Deliver Feedback, 2022

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1. What was the objective?

Tennis Australia was facing a feedback culture that lacked consistency and impact. The objective was to empower team members to give both positive and constructive feedback so that these conversations would occur naturally at all levels throughout the organisation.

2. How did we do it?

We worked with Tennis Australia to identify where the needs were in developing feedback as a skill. Then we designed an in-person and an online workshop to reach as many team members as possible. In both workshops, we used a range of activities where participants learnt about their own mindsets when giving or receiving feedback. We also facilitated role plays where team members could practise applying an effective feedback framework.

3. How was it integrated and what were the results?

The workshop was delivered once in person (at Tennis Australia headquarters) and twice online. This allowed a wide range of team members from around Australia to learn together and build a consistent feedback language and culture. Participants left with practical insights, tools and the confidence to lead feedback conversations in any direction in the organisation.