Resolve Conflict

Why train conflict resolution skills in your leaders?

Throwing different personalities together to work on a project doesn’t always make a team. Worst case, it can result in undercurrents of resentment, outright aggression or exclusion. In other words, an unhealthy culture. Leaders can turn this around by getting uncomfortable, ‘digging in’ and exploring those messy emotions to see what’s really going on with their people.

What leaders will explore

  • A framework for conflict resolution
  • Unhealthy communication styles
  • Breaking things down to build them back up
  • Unconscious bias: what is it and do I have it?
  • The difference between truth and a lie

What leaders will apply

  • A structured approach to resolving conflict
  • An awareness of unhealthy communication
  • Ways to explore emotional tension safely
  • An ability to think critically and consult facts
  • An unbiased mind that isn’t swayed by ‘stories’

Thinka is very good at understanding our business and creating engaging content that will make an impact with our people.

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Workshop Outline

Delivery Options

In Person Workshop

Virtual Workshop

See Demo

Key Outcomes

1. Leaders who can apply safe frameworks to resolve conflict.

2. Leaders who can identify and regulate any bias they might have.

3. Leaders who know how to think critically and consult facts.

4. Leaders who can manage unhealthy communication styles.

5. Leaders who can break things down and build teams back up.

Target Audience


Learning Approach

Experiential and application based learning

Let Thinka Help You

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    Enable Strengths

    It’s about leaders seeing their own value and the value of others.

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    Promote Empathy

    It’s about understanding, supporting and challenging others.

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    Our in-person workshops maximise opportunities for robust conversation, experiential activities and intensive group work. This is no ‘death by PowerPoint’ experience – our facilitators are skilled in presenting and leading immersive experiences that get the most out of people. Supported by multimedia, attractive takeaway pages and practical strategies for using back on the job – our in-person workshops build a formidable bridge between exploration and application. We have a 10 person minimum for an in person workshop.

    Our virtual workshops breathe fresh life into the online experience with their almost ‘radio show’ feel. Our expert facilitators use a combination of multimedia, questioning techniques and break out activities to target micro-skills – with a focus on application. Supported by an online platform hosting custom-built workshop materials, participants can be assured of a lively, dynamic session that has a distinct bias to action. We have a 6 person minimum for a virtual workshop.
    This audience includes team members who are developing skills to perform their role with greater capability. The skills are geared toward increasing personal and professional effectiveness and are transferable across different contexts – making them last as they move through their career development journey.
    This audience includes ‘middle management’ leaders who support team members in capability building. The skills are geared toward increasing leadership effectiveness and driving performance in team members in modern work contexts. These skills are flexible and built to grow with individuals as they evolve in their leadership journeys.

    Thinka believes that every learner needs to walk away being able to do something differently once they’ve engaged in a learning solution. The real power is in every individual applying their learning. Our behaviour-based methods, supported by the latest research, are key to making the steps for change relevant and realistic.

    Thinka supports with methods like storytelling, experiential activities or rich questioning, but ultimately, we know the integration between solution and real world is the most crucial part of the learning experience. That is why we look for ways to ‘build a bridge’ between the solution we provide and what happens back out on the job.

    Whether it’s an application template, a set of strategies, some tips or a ‘how to’ model – we work hard to provide every learner with not just information but the tools they need to make a real difference.