Emotional Intelligence Training

Emotional intelligence skills are essential for the future of work. When you have a team that is proficient in self-awareness, regulating emotions, and keeping an open mind, you’re better able to achieve outcomes. In this increasingly complex world of work, employees are faced with challenging situations more regularly and need effective interpersonal skills to deal with these. The purpose of this workshop is to help teams with tools and strategies for growing their capabilities in self-awareness and self-management, so they can produce their best work.

Working with organisations in Melbourne, Sydney and across Australia, we know that teams are facing challenges like never before. Here’s a few of them:

1. Psychosocial hazards: Australian organisations are now responsible for doing more to protect their employees from psychosocial hazards. Employees with skills in self-management and self-regulation will become increasingly desirable, as the focus on holding people accountable to appropriate workplace behaviour continues.
2. Technology and rise of AI: Advancements in technology and the way we work will automate more manual work, changing job roles and what organisations consider valuable. Emotionally intelligent employees with strengths in self-management, communication skills and decision-making will become increasingly desirable.
3. Complex world of work: Living in a ‘VUCA’ (volatile, uncertain, complex and ambiguous) environment means teams need to be able to cope with constant challenges. Covid recovery, economic instability and hybrid working have all had a profound emotional impact and understanding this is key to going forward.
4. Hybrid working: There aren’t as many ‘across the desk’ conversations in this hybrid working world. Employees with strong interpersonal skills know how to flex across different communication systems to make sure collaboration is consistent and strong. Emotional intelligence allows for greater empathy for colleagues and their needs.
5. Flatter hierarchies: More and more, organisations are becoming flatter with employees having more responsibility and autonomy. Team members are expected to initiate conversations and working relationships with others on their own to achieve outcomes. Skills in emotional intelligence help employees make smoother, easier connections.

Overall, these challenges can make it more difficult for teams if they’re not skilled in self-awareness and self-regulation. However, with the right support such as Emotional Intelligence Training, coaching sessions, and support from leaders, employees can thrive in this complex world of work.

With the help of this Emotional Intelligence Course, skills that teams can put in place to enhance performance include:

1. Empathy: Employees who are self-aware and understand others and their individual points of view, are more empathetic. Empathy is key in robust decision-making as all perspectives are recognised, and it allows for easier collaboration on tasks and projects. 
2. Mindfulness: Employees who engage in reflective practice become more mindful about their impact and how they show up. This kind of knowledge can help to build healthier and more constructive relationships with others, so there is constructive dialogue focussed on outcomes. 
3. Self-awareness: This involves the ability to recognise and regulate one’s own emotions and maintain healthy relationships with others. Employees can improve their self-awareness by engaging in self-reflection, by seeking feedback from others, and by developing empathy for those around them. 
4. Perspective taking: Conflict can arise when there are different perspectives in the workplace, but employees who can appreciate different points of view are better placed engage in this type of problem solving. Team members increase their perspective-taking skills by staying calm and objective in situations, truly listening to others, and working collaboratively to find solutions. 
5. Decision making: Team members make well-considered decisions when they’re emotionally intelligent and can see all points of view. Employees can build this this capability by working through different scenarios, consulting with others and engaging in research, and by weighing up both positive and negative impacts.

By developing core skills in these areas, teams can grow capability in emotional intelligence, boost their personal development and professional development, and thrive in the workplace.

What is Emotional Intelligence Training?

This training course is specifically designed for teams to develop fundamental skills in self-awareness and self-regulation. It aims to provide participants with the skills, tools, resources and confidence necessary to understand themselves and others. Our experienced facilitators have worked with many teams across Australia and draw from case studies and shared experiences to offer meaningful advice, practical strategies, and stories to learn from.

Why should my organisation offer Emotional Intelligence Training?

Being part of Emotional Intelligence Training can help teams to improve their ability to understand their own emotions, see each other’s perspective, and collaborate. It can also help participants to break down limiting beliefs they have about themselves or others. The workshop experience is designed to help teams learn from each other and see how they might help each other grow self-awareness to stay focussed on high performance.

Who can attend Emotional Intelligence Training?

Emotional Intelligence Training is designed for teams. The skills we focus on builds competency in self-awareness, self-management and regulation. However, this training can be easily customised for emerging leaders, frontline leaders, or middle management as well. A team leader might want to be involved in the session with their team too.

Is Emotional Intelligence Training only available in person?

Emotional Intelligence Training can be delivered in an in-person, virtual or hybrid format; depending on the organisation’s set-up. It is interactive and typically made up of strategies, discussions and a series of activities to support on the job application. The training can be complemented with coaching sessions with a Thinka coach. Coaching plays an important role in challenging old behaviours and building competencies in each of the participants to manage their own emotions. Organisations might also opt for a blended program that makes use of eLearning modules and other forms of media as part of an online course.

Team Development Program with Carsales

1. What was the objective?

Using a 90 minute online training format via Zoom, we targeted key skills that needed to be developed as a result of people moving to virtual working. This short course allowed us to target specific skills in a succinct and practical way, so learners could walk away and apply strategies immediately.

2. How did we do it?

Each 90 minute online session was broken into two halves. This allowed us to focus on two main subject areas. For example, the session on ‘Presenting Online’ was focused on these two learning outcomes: ‘becoming the anchor’ and ‘using time to create momentum’. This targeted approach to skill building was carried through all topics like Self-Awareness, Understanding Strengths, and Priority Management.

3. How was it integrated and what were the results?

The sessions were easily integrated as they had a focus on the tools each participant could use when back on the job. The results were seen in the increased effectiveness of online presentations, the ability to be more self-aware and recognise one’s own strengths and the strengths of others, and manage priorities in a virtual working format.