Promote Empathy

Why train skills in empathy in your team?

Many people think of empathy as something soft and fuzzy, and that by being vulnerable and caring about others it makes them weak. Yet empathy is one of the hardest human skills to cultivate. It’s about being aware and feeling into other people’s experiences – even when it’s uncomfortable and hard. When you’re truly empathetic, you’re prepared to be present with others; offering support but suspending judgement. There’s nothing soft about this skill and teams are all the richer and more productive because of it.

What teams will explore

  • A definition of empathy and what it means
  • Values and how they shape behaviour
  • Untangling difficult emotions: a framework
  • Using language to promote connection
  • Cultivating long-term relationships

What teams will apply

  • Skills to empathise and accept differences
  • Understanding of people’s personal values
  • Skills to work through emotional ambiguity
  • A vocabulary for connecting with others
  • An ability to value long-term over short-term

If you want a team that understand how to link a learning experience to a business result - these are your people. Experience, passion, and a relentless customer focus. I'm a raving fan

The Good Guys

Workshop Outline

Delivery Options

In Person Workshop

Virtual Workshop

See Demo

Key Outcomes

1. Team members who can identify what empathy is and its link to values.

2. Team members who can appreciate the values and perspectives of others.

3. Team members who can sit in ‘emotional ambiguity’ and be okay with it.

4. Team members who know how to use an ‘empathy vocabulary’ effectively.

5. Team members who can cultivate healthy, long-term work relationships.

Target Audience


Learning Approach

Experiential and application based learning

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    Our in-person workshops maximise opportunities for robust conversation, experiential activities and intensive group work. This is no ‘death by PowerPoint’ experience – our facilitators are skilled in presenting and leading immersive experiences that get the most out of people. Supported by multimedia, attractive takeaway pages and practical strategies for using back on the job – our in-person workshops build a formidable bridge between exploration and application. We have a 10 person minimum for an in person workshop.

    Our virtual workshops breathe fresh life into the online experience with their almost ‘radio show’ feel. Our expert facilitators use a combination of multimedia, questioning techniques and break out activities to target micro-skills – with a focus on application. Supported by an online platform hosting custom-built workshop materials, participants can be assured of a lively, dynamic session that has a distinct bias to action. We have a 6 person minimum for a virtual workshop.
    This audience includes team members who are developing skills to perform their role with greater capability. The skills are geared toward increasing personal and professional effectiveness and are transferable across different contexts – making them last as they move through their career development journey.
    This audience includes ‘middle management’ leaders who support team members in capability building. The skills are geared toward increasing leadership effectiveness and driving performance in team members in modern work contexts. These skills are flexible and built to grow with individuals as they evolve in their leadership journeys.

    Thinka believes that every learner needs to walk away being able to do something differently once they’ve engaged in a learning solution. The real power is in every individual applying their learning. Our behaviour-based methods, supported by the latest research, are key to making the steps for change relevant and realistic.

    Thinka supports with methods like storytelling, experiential activities or rich questioning, but ultimately, we know the integration between solution and real world is the most crucial part of the learning experience. That is why we look for ways to ‘build a bridge’ between the solution we provide and what happens back out on the job.

    Whether it’s an application template, a set of strategies, some tips or a ‘how to’ model – we work hard to provide every learner with not just information but the tools they need to make a real difference.