45 professionals sharing stories and gaining new insights.
Director, People & Culture
Head of Learning & Development
Founder, Mindfulness & Resilience Coach
48 professionals sharing stories and gaining new insights.
Founder, The Agile Eleven
Head of Learning & Leadership Development, Latitude Financial Services
Change Management Manager, GMHBA
40 professionals sharing stories and gaining new insights.
Managing Director, Be Challenged
Organisational Excellence Manager Asia-Pacific, lululemon
Regional Sales Manager, LinkedIn Learning
35 professionals sharing stories and gaining new insights.
Executive Director & Founder, The Plato Project
Head of Learning & Development, The Good Guys
Organisational Capability Manager, Australian Unity
As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.
(period defined by the business, with reflection and discussion)
A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.
Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.
(5 hours, face to face)
As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.
(30 minutes, online)
A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.
Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.
A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.
Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.