elearning

The new age of eLearning – a few tips to survive!

By June 15, 2016March 13th, 2018No Comments

The days of lengthy, drawn out, expensive, and far too sophisticated eLearning projects are gone. With the amount of new technology there is to support learning – whether on the go, in the workplace or at home – there is really no need to pay exorbitant prices to enable your companies Learning & Development agenda.

Ten years ago, when knee-deep in the evolution of online learning, we all had to bear the costs of research and development. We asked the basic questions like: ‘Could this software work on this hardware?’, ‘Is this compatible with our current system?’ and ‘Will our firewall allow this?’ Every business made a mistake or two in the embedding of eLearning (and if you didn’t, I’d love to hear from you)! The good news is, that after all that experimentation and testing, there’s now a plethora of tools to help with the design and development of eLearning.

At BRG, we love developing all of our content in html – it allows us to move content between platforms easily, plugin other content, video, podcast, links, and then host it on a robust and fast server. I don’t know many people who enjoy ‘buffering’, so at all costs we enable speed, and, yes, at times this does mean video quality won’t be like you’re in an IMAX.

Today, Facebook is most people’s ‘go to’ in their two minutes of downtime. The process of accessing content has changed in shape and form. People are more conditioned to want instant gratification – ‘tell me the info’ rather than long navigation sequences that eventually get to the point. ‘Easy to navigate’, ‘Don’t scroll past me, I’m good enough to watch’ and ‘quick, you’ve only got two minutes, so I’ll make it fast’ are the new normal.

We are big advocates of integrating first-class templates and tools already on the market – to host your learning or plugin courses you’ve already created. Here are a few of our favourites…

  • Zaption: Video based learning on a new level, you can time questions, responses, feedback – it’s great for user interaction.
  • Lynda: A platform that hosts a wide variety of both professional and personal development courses. Why do it all yourself?
  • Teachable: In cases where you want to host your own courses, you can brand and make this look like platform an extension of your website.
  • Zotero: The age of curating ‘the best content out there’ is here. We use Zotero, a database for storing great content and links, to house our nuggets of gold.

With so many tools out there, making a decision can be tough. If you’re a bit stuck please message me and I’ll see if I can point you in the right direction.

Happy Learning!

Ben Roulston – THINKA Co-founder, Growth

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As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.

Follow up

(period defined by the business, with reflection and discussion)

A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.

 

Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.

Workshop 3

(5 hours, face to face)

As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.

Pre-work

(30 minutes, online)

A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.

 

Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.

Workshop 1

(5 hours, face to face)

A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.

 

Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.

Workshop 2

(5 hours, face to face)

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