Innovate

The new innovation

By August 23, 2016March 13th, 2018No Comments

Innovation: I suspect there might be quite a few people like me who are tired of hearing this word. I mean, it’s hardly innovative when you hear that a business is innovating anymore. It has become a kind of ‘keeping up the Jones’ affair, and while I fully support innovation (in its truest, most authentic sense), most of what is innovation is just ‘more stuff’.

I’ve already written about the fact that there is just way too much superfluous information in this world. I mean go Google but I find it pretty funny that its mission statement is to ‘organize the world’s information…’. Might I just say that 17,000,000 million results for my latest search (which, by the way, was Google’s mission statement – I thought I better check it was still the same) is hardly good organisation. You Googlers might want to reconsider 1. Your mission statement or 2. Finding better ways to cluster info… Just as a suggestion for your innovation department, you know, when they’re finished with Google Glass and driverless cars…

Anyway, back to my point. Innovation is not stuff. It is not doing something bigger, better, just like or more of. That’s just capitalist nonsense. I propose a radical shift in the thinking of innovation (wouldn’t that be innovative?). What if we ‘don’t do’ and look at ways to fix what ‘more stuff’ has already destroyed? What if we made less, borrowed, reused or shared more?

Instead of stuff, we need to look at mindsets.

Change people not build products.

Changing ourselves… who would have thought?

Innovation is happening but it can’t be summed up as just digital disruption and an obsession with trendy startup culture. Instead, you will find innovation in farmers’ markets, sustainable products, biodegradable or reusable packaging and alternative energy sources. You will find it in people looking at ways to share, be kinder and rediscover community. You will find it in a true commitment to health and wellbeing (not just people cashing in and selling active wear either). It is about humanity, people understanding each other and changing the world (even just a little bit).

That is real innovation.

Leanne Roulston – THINKA Co-founder, Learning

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As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.

Follow up

(period defined by the business, with reflection and discussion)

A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.

 

Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.

Workshop 3

(5 hours, face to face)

As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.

Pre-work

(30 minutes, online)

A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.

 

Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.

Workshop 1

(5 hours, face to face)

A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.

 

Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.

Workshop 2

(5 hours, face to face)

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