How can we encourage teams to think differently and share their ideas without being swayed by others?
What makes an introvert or extrovert tick? Are we really one or the other or are we in fact, ambiverts?
How can we overcome our bias to hone in on the ‘bad’ and reframe using constructive statements that open up possibilities?
How can we break through resistance when we’re trying to make changes and ride out ‘the dip’ to make new habits permanent?
What’s the difference between divergent and convergent thinking and what value do both styles bring to our teams’ success?
What is the best way to handle a tough conversation with a team member and what key things do we need to do as leaders to show ‘we’ve got it’?
What is a growth mindset and how does the power of application and effort make a big difference to our success?
How does being assertive, rather than defaulting to other unconstructive communication styles, make a difference to our relationships?
We don’t have to be overwhelmed by big goals and huge changes. We can break these down in ‘tiny habits’ – small tweaks that make a big difference.
As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.
(period defined by the business, with reflection and discussion)
A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.
Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.
(5 hours, face to face)
As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.
(30 minutes, online)
A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.
Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.
A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.
Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.