Sales & Service, Workshop Design
10 Tips Guide
Time & Priorities, Workshop Design
Critical Thinking, Workshop Design
Innovation, Continuous Improvement, Workshop Design
Mindful Leadership, Workshop Design
Customer Experience, Workshop Design
Customer Experience, Video Production
Sales & Service, Customer Experience, Video Production
Organisational Culture, Video Production
Learning Strategy, Animation Development
Customer Experience, Animation Development
Video Production, Leadership Development
Animation Development, Customer Experience
Safety Induction, eLearning Development
Customer Experience, eLearning Development, Animation Development
eLearning example 1
Diversity, eLearning Development
eLearning example 2
Project Management, eLearning Development
eLearning Development, Animation Development
Disability & Inclusion, eLearning Development, Video Production
eBook, Leadership Development
Customer Experience, eBook
Video Production, Job Aid
eLearning document example
Organisational Culture, Job Aid
Tent Card, Job Aid
Tool & Template
Mindful Leadership, Tool Design
Customer Experience, Tool Design
Tone of Voice
Tone of Voice, Learning Strategy, Job Aid
Innovation, Problem Solving, Critical Thinking
Time & Priorities, Energy Management
Communication & Conflict, Assertiveness
Customers & Experience, Empathy
Habits, Growth Mindset, Leadership Development
Presentations & Speaking, Growth Mindset, Facing Fears
WIN-WIN, Problem Solving, Critical Thinking, Leadership Development
Bachelor of Integrated Resort Management
Courses Design, Assessment Design, Content Writing
CRM Email Marketing
Content Writing, Best Practice Research, Video Production
Human Centred Design
Content Writing, Best Practice Research
Certificate III in Carpentry
Assessment Design, Content Writing, Multimedia Design
CRM Email Marketing Short Course
The Code, articles and research
Customer Experience Storyboard
Instructional Design, Storyboarding, Best Practice Research
Online Leaning and Facilitation
Online conference platform
Online Conference, Online Event
Online workshop recording 1
Online Workshop, Facilitation
Online workshop recording 2
Our online workshop platform
Online Workshop Platform
© 2020 Thinka.
As follow-up, participants apply what they learn and leaders coach using the coaching cards provided, offering feedback to improve both team and individual performances. In due course, participants discuss what has changed, improvements or continued ‘roadblocks’ with their leader.
(period defined by the business, with reflection and discussion)
A 5-hour workshop where we look at how leaders can work with teams on motivating, coaching and setting standards in effective ways.
Participants see how important communication and collaboration is when getting results. They learn how to work with each other to build positive store culture and design effective systems and processes.
(5 hours, face to face)
As part of pre-work, each participant completes a survey that highlights what aspects of customer experience they’re comfortable with and what needs work. This influences the design of the program and its priority areas.
(30 minutes, online)
A 5-hour workshop where we work through the fundamentals of an outstanding customer experience from end-to-end.
Participants learn more about their ‘ideal customers’ and the typical journeys they go through, and how to design experiences that work for these customers.
A 5-hour workshop where we align the values, behaviours and actions required for an outstanding customer experience.
Participants see how to embed the values and behaviours of their business in practical ways – to improve customer interactions and promote long-term loyalty.